Smoke Wrap Delivery and Returns
We hope you love shopping with Smoke Wrap. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery are the charges for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
We do our best to ship your products the next business day but that is not guaranteed. Once you place your order, we process your orders within the next five business days. Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Smoke Wrap late on Friday or on weekends and federal holidays will not be processed until the next business day. Charges may be added to orders with Priority, Overnight, and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST) once shipped.
|Merchandise total *||STANDARD
5—7 day shipping **
2—3 day shipping **
Next business day **
|Flat Rate Shipping||$5.00||$16.50||$60|
*before tax and additional charges
**after processing if ordered by 12:00 noon PST *** These are only estimates, the actual rate will be shown at the time of checkout
Returns and Replacements
We want you to be completely happy with your Smoke Wrap order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, un-tested, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
When returning a gift, a Smoke Wrap Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from the Smoke Wrap store online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Smoke Wrap Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Smoke Wrap order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure the proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Smoke Wrap to process your return.